Privacy Policy

Leak Busters Plumbing Services

Your Privacy Matters

At Leak Buster Plumbing & Electrical, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or using our plumbing and electrical services.

We believe in transparency and accountability, and we follow Canadian privacy laws to ensure your data is handled with care and integrity.

Personal Information You Provide

Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, address, and other details you provide when requesting a quote, booking a service, or filling out a contact form.
  • Service Information: Details about the plumbing or electrical services you request, including appointment history, location details, and service preferences.
  • Website Usage Data: Information about your visit to our site, including IP address, browser type, pages visited, and time spent on the website (via tools like Google Analytics and cookies).
For Communication and Support

How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotes

  • Schedule and manage plumbing or electrical services

  • Improve our website and customer service

  • Send appointment confirmations, service reminders, or updates (if you opt-in)

  • Maintain internal records for business or legal compliance

We do not sell, rent, or trade your personal information to third parties.

To Deliver and Improve Our Services

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

This includes secure forms, data encryption, and restricted access to sensitive information.

How Third Parties Handle Your Data

Third-Party Tools and Services

We may use third-party services (e.g., Google Analytics, booking systems, CRM platforms) to help manage and improve our services.

These providers may have access to limited personal data strictly for processing on our behalf and must comply with applicable privacy laws.

How to Manage or Disable Cookies

Cookies

We may use cookies to enhance your browsing experience. Cookies are small files that help websites remember user preferences.

You can choose to disable cookies in your browser settings, though it may affect your experience on our website.

How We’ll Inform You of Changes

Changes to This Policy

We may use third-party services (e.g., Google Analytics, booking systems, CRM platforms) to help manage and improve our services.

These providers may have access to limited personal data strictly for processing on our behalf and must comply with applicable privacy laws.

Local Plumbers You Can Trust

We Will Be There To Help You In Whatever Way You Need

At Leak Busters Plumbing, we believe that great service goes beyond fixing pipes, it’s about being a team you can trust. Whether you’re a new customer with questions about your privacy, a long-time client needing support with past service records, or someone seeking clarification about how we handle your information, we’re here to help.

We aim to make every interaction easy, transparent, and respectful. If you ever feel unsure about how your data is used, or if you’d simply prefer to speak to someone directly about your concerns, our team is just a phone call or email away. No automated systems. No runaround. Just real people who care about doing things the right way.

Who We Are

An Experienced Team of Skilled Professionals

Leak Busters Plumbing is a locally owned and operated service company based in Vancouver, BC. We provide residential and commercial plumbing and electrical services throughout the Lower Mainland. For the purposes of this Privacy Policy, “we,” “us,” or “our” refers to Leak Busters Plumbing, the company responsible for collecting and managing your personal information through our website and service processes.

If you have any questions about how we handle data or wish to make a privacy-related request, please contact us